11 Proven Ways to Fix QuickBooks MAPI Asking for Password Issue

When emailing invoices to your clients, you may find QuickBooks MAPI keeps asking for password. A Windows Security prompt on the screen shall ask you for the relevant password to connect to your email. Each time you type the password, the prompt appears on the screen. As a result, you are unsuccessful in emailing your invoices. 

MAPI stands for Messaging Application Programming Interface. It allows QB Desktop to interact with Outlook to successfully send your invoices through email. When MAPI is unable to communicate with Outlook, it will repeatedly ask for your email password, preventing you from sending invoices. Fortunately, you can use reliable tactics to fix this problem very easily. 

Let’s continue exploring the article to learn why we experience this issue and what solutions you can run to fix this.

Why Does QB MAPI Keep Requesting For Email Password?

The following factors are likely to trigger the event of QuickBooks MAPI keeps asking for password: 

• An invalid email account password will cause problems during authentication, triggering failure in emailing invoices. 
• If your Microsoft Outlook profile is corrupted, QB Desktop might fail when attempting to validate your email address. 
• Incorrect email preferences in QuickBooks can also provoke problems when emailing reports and invoices. 
• A damaged MAPI32.dll file can cause failure during the QB email service validation process. 
• You might not have recently updated QuickBooks, and thus, it might have become incompatible with the Windows operating system.
• If you are running an obsolete Microsoft Outlook version, it might cause compatibility issues with QB Desktop, resulting in failed invoice delivery.
• Restrictive settings of security apps installed on your system might hinder communication between QuickBooks and Microsoft Outlook.
• An incomplete installation of QuickBooks can also cause various problems when creating and sending invoices. 

Now that you are completely aware of the different reasons behind this issue, let’s go to the following section to find exhaustive solutions for it. However, if you are struggling with the QuickBooks utility application that keeps popping up, we have a dedicated guide to help you fix that. 

11 Solutions To Try If QuickBooks MAPI Keeps Asking For Password 

Here are the comprehensive troubleshooting methods that you should utilize whenever you find QuickBooks MAPI keeps asking for password. Ensure that you implement these solutions in a precise step-by-step order. 

1. Install the Latest QB Desktop Updates

Running an outdated QB Desktop version is one of the major factors behind the repeated requests by QuickBooks MAPI for your password. You should download and install the latest QuickBooks Desktop updates on your computer. This will help you successfully send QB emails to your clients. 

If, however, you continue to notice QuickBooks MAPI keeps asking for password, try the following resolution. 

2. Verify Your Email Password

You cannot email invoices and reports if you keep entering an incorrect email password. Here’s how you can check your email password: 

• Make sure that you click the Show Password button before typing the email password. This will help you confirm that you are entering a valid email password. 
• If you cannot email invoices despite verifying the email password, you need to create a new password for your email account. After that, you can use your email account to send QB invoices to your clients successfully.

If you find QuickBooks MAPI keeps asking for password even now, try the next solution. 

3. Download & Install the Latest Windows Updates

When you are running an outdated Windows version, you are likely to face problems when sending QB invoices to your clients. This is because an outdated Windows version becomes incompatible with QB Desktop. To resolve this issue, you need to install the latest Windows updates on your system. 

Now, you can attempt sending QB emails to your clients. If, however, you are still getting requests for password by QB Desktop MAPI, consider reorganizing your email settings in QB as described below. 

4. Toggle Your Email Preferences in QB Desktop

By resetting email preferences in QB Desktop, you can reconfigure internal settings. This will help you seamlessly send emails to your clients. Here’s what you need to do: 

• Open QB Desktop and choose the Edit menu.
• After that, you must select Preferences and tap the Send Forms option.
• Next, access the My Preferences tab, and you will need to choose QuickBooks Email or Webmail.

• Now, tap OK and immediately repeat the previous step so that all the preferences are reset.
• Navigate back to the My Preferences tab to choose the Outlook icon.
• Click the OK button and exit QB Desktop. After that, restart your system instantly.
• Finally, start emailing your reports and invoices using QB successfully. If you notice QuickBooks not sending invoices, you should fix it immediately. 

Do you still find QuickBooks MAPI keeps asking for password? If that’s the case, consider installing Microsoft Outlook updates as described below.

5. Install Microsoft Outlook Updates On Your Computer

An outdated Microsoft Outlook app can trigger several issues when you try to send QB invoices to your clients. The reason is that the outdated Outlook version becomes incompatible with various features and tools of QB Desktop. To resolve this problem, you can download and install the latest Microsoft Office updates. 

The new Microsoft Office updates offer you the latest Outlook updates. Once you get these updates, you should check if you are able to send QB invoices to your customers. 

If, however, you continue to find QuickBooks MAPI keeps asking for password, try fixing the MAPI32.dll file as detailed below. 

6. Repair the MAPI32.dll File On Your Computer

The MAPI32.dll is a Dynamic Link Library (DLL) file responsible for email functionality in different applications installed on the Windows operating system. When this file gets damaged, you will not be able to email invoices using QB Desktop. You need to quickly repair this file to be able to email your invoices. Here’s how to do so: 

• Access the Start tab and type File Explorer in the search box.
• Immediately click the File Explorer icon to open up the File Explorer window.
• Next, type the following file path in the top search bar of the window: C:\Windows\System32

• Locate the Fixmapi.exe file icon and open it on your computer. 
• After that, run the repair process according to the steps that appear on the screen.
• Once the repair process is finished, reopen your computer and promptly email invoices using QuickBooks. If you notice QuickBooks Outlook is not responding, you can resolve it effortlessly. 

Do you find QuickBooks MAPI keeps asking for password even after repairing the MAPI32.dll file? If so, try repairing the relevant Outlook profile, as discussed below. 

7. Repair Your Microsoft Outlook Profile If QuickBooks MAPI Keeps Asking For Password

The repair process of the Microsoft Outlook profile involves fixing the data files associated with your email account. This helps you ensure seamless emailing of invoices. Here’s what you need to do: 

• Open Microsoft Outlook and choose the File menu. 
• After that, tap the Account Settings tab and instantly click the Account Settings option.

• Next, go to the Email tab located in the Account Settings window.
• Now, choose the relevant email account and promptly tap the Repair button.
• Access the Outlook Profile Repair Wizard window and follow all the steps that appear on the screen.
• After repairing the Microsoft Outlook profile, reopen your computer and email invoices and reports using QuickBooks. If you find Outlook crashing when sending invoice emails, you can fix it easily. 

Do you continue to find QuickBooks MAPI keeps asking for password? If so, consider using the next troubleshooting hack.

8. Reorganize Your Windows Firewall Settings

Sometimes, the Windows Firewall can trigger disruption when you try to email QB invoices to clients. This can happen when Windows Firewall perceives QB Desktop as a threat to system safety. To resolve this issue, you should grant exemption to QB programs in Windows Firewall.

Now, open QB Desktop and try sending emails to your clients. If you find QuickBooks MAPI keeps asking for password even now, consider switching off the admin mode in QB, as detailed below. 

9. Turn Off the Admin Mode in QuickBooks

You need to make sure that QB does not function with admin privileges when emailing invoices. Here’s what you should do: 

• Find the QuickBooks Desktop icon on the desktop screen, after which you must right-click it.
• After that, choose the Open File Location tab and immediately move to the QuickBooks folder.
• Next, right-click the QuickBooks.exe file icon so that you can instantly tap the Properties tab.

• Now, access the Compatibility tab and ensure that the Run this program as an Administrator box is unmarked.
• Save the new settings by clicking the Apply and the OK buttons and start emailing your reports to your clients.

Are you still finding QuickBooks MAPI keeps asking for password? If so, consider reorganizing the antivirus software settings, as discussed below. 

10. Exclude QB Programs in Antivirus Software

The antivirus app installed on your computer might block specific QB programs. Consequently, you may find QB Desktop MAPI repeatedly asking for the password. To fix this issue, you must create exclusions for QB programs in antivirus software. This will ensure seamless running of QB programs on your system, allowing you to email different invoices to clients.

If, however, you notice QuickBooks MAPI keeps asking for password even now, consider reinstalling QB Desktop as outlined below. 

11. Reinstall QuickBooks On Your Computer

You can reinstall QB Desktop to resolve internal faults that may be preventing you from emailing reports and invoices. Here’s how you can reinstall QB Desktop: 

• Open the Start tab and type Control Panel in the search field.

• Next, move to the Control Panel window to choose the Programs and Features menu.

• Now, choose the Uninstall a Program icon and select the QB Desktop version that you intend to uninstall.
• At this step, immediately tap the Uninstall/Change tab and click the Remove button to start the uninstallation process.

• Follow all the steps to successfully remove QB Desktop from your computer.
• Now, move to the official Intuit website and instantly download the latest QuickBooks Desktop edition. 
• After that, run the download file (QuickBooks.exe) and select the Express Install option.

• Click Next and tap the Install button, after which you will need to follow all the installation steps. 

Finally, you can email invoices using the newly installed QB Desktop application.

Winding Up

In this detailed blog, we showed you what you need to do if QuickBooks MAPI keeps asking for password. Hopefully, you can now seamlessly email all QB invoices and reports to different clients. If, however, you are still experiencing difficult problems or have a query, you can contact an experienced QB professional for real-time guidance.

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Gabby Taylor

Gabby Taylor, combines financial expertise with literary prowess. With over a decade in finance, she crafts insightful narratives on navigating fiscal complexities