QuickBooks enables users to effortlessly send invoices to customers in order to receive payments. Sometimes, however, you may find QuickBooks not sending invoices, disrupting your business operations.
Whenever QuickBooks fails to send invoices, you might encounter any of the error messages indicated below.
Fortunately, you can try easy ways to weed out these errors. Let’s dive into this blog to know the factors behind this problem and what we can do to fix it instantly.
If you want instant technical guidance regarding QuickBooks not sending invoices, dial 1(800) 780-3064 to connect with a QB professional.
Why Has QuickBooks Stopped Emailing Invoices to Customers?
You can find QuickBooks not sending invoices due to the following reasons:
- Imprecise configuration of email settings.
- Unsteady Internet service connection.
- Interference from specific security programs, such as Windows Firewall.
- Outdated QB Desktop application.
- Data damage in the company file.
- Inaccurate QuickBooks installation.
Note: If Outlook crashes when sending invoice emails, you will need to resolve that first.
Now that we know the possible causes behind this issue, let’s learn some quick fixes for it in the next section.
Fast Hacks to Resolve QuickBooks Invoices Sending Failed
Here’s the table that illustrates the quickest fixes for QuickBooks not sending invoices.
| Common Causes | Relevant Resolutions |
| Outdated QB application | Install the latest QB updates |
| Security software interference | Modify the security software settings |
| Unstable Internet connection | Review the Internet connection settings |
| Malware attacks on system files | Run an antivirus software to weed out malware programs |
| Defects in the company file | Scan and repair the company file data |
Let’s move to the following section to understand comprehensive troubleshooting techniques for this problem.
6 Ways to Troubleshoot QuickBooks Not Sending Invoices
Before you utilize any method to fix QuickBooks not sending invoices, you should immediately install the newest QuickBooks Desktop updates. This will make sure that you have fresh tools, bug fixes, utilities, and features.
Now, let’s go forward to implement the following solutions in the precise sequence.
1. Run QuickBooks Without Admin Privileges
You won’t be able to send invoices to your customers if you are running QB Desktop with admin privileges. Here’s how you can ensure that QB functions without admin rights:
- Firstly, open the Start menu and quickly type QuickBooks in the search box.
- Locate the QuickBooks icon and immediately right-click it.
- Choose the Open File Location option and go to the QuickBooks folder.
- Identify the icon of the QuickBooks.exe file and right-click it.
- Choose Properties and access the Compatibility menu.
- At this point, clear Run this program as Administrator checkbox. If you cannot find this checkbox, click Show Settings for All Users. This will help you locate the checkbox.
- Tap Apply and OK, after which you can open QB Desktop to send invoices.
If you notice QuickBooks not sending invoices even now, try the following technique.
2. Reconfigure the Email Preferences Settings
The incorrect email preferences settings can restrict you from sending invoices. You have to modify your email preferences to ensure the seamless emailing of invoices.
Here’s what you should do.
(a) If You Use Webmail
The following points explain how you can revise the email preferences in Webmail:
- Firstly, open QB Desktop and instantly choose Edit.
- Click Preferences and go to the Send Forms menu.
- Now, choose My Preferences, after which you should select the relevant email account.
- Tap Edit and choose the Default option.
- Go to the Server Name field and make sure that the server name is identical with your email provider settings. For example, if it shows ‘smtp.mail.gmail.com’, you should modify it to ‘intuit.smtp.mail.gmail.com’.
- Tap OK and make sure that the Use Enhanced Security box is checked.
- Finally, send all invoices to your customers successfully.
(b) If You Use Outlook
Here are the points that mention how you can toggle your Outlook email preferences:
- Open your QB application and choose Edit.
- Now, go to the Preferences tab. If you utilize Microsoft Outlook with Microsoft exchange server, you need to immediately open your Outlook account.
- At this point, choose Send Forms and access the My Preferences tab.
- Next, select Outlook, after which you should tap OK.
- Send a test email now. If you are unsuccessful, navigate back to the My Preferences tab.
- Choose QuickBooks Email or Webmail, after which you need to click OK.
- Repeat the previous step to toggle your preferences. Move back to the My Preferences tab.
- Choose Outlook, after which you should tap OK.
- Exit QB Desktop and restart your system immediately.
- Finally, open QB Desktop and email all your invoices seamlessly.
Is QuickBooks not sending invoices even now? If that’s the case, consider reconfiguring the Windows Firewall settings.
3. Rearrange the Windows Firewall Settings
Sometimes, Windows Firewall can inadvertently perceive QuickBooks Desktop to be a serious threat to system security. As a result, you won’t be able to email invoices. To resolve this issue, you should grant complete exemption to QuickBooks Desktop in Windows Firewall settings. After that, you can send invoices without any errors.
However, if you still find QuickBooks not sending invoices, try repairing the MAPI32.dll file as detailed below.
4. Mend the MAPI32.dll File If You Find QuickBooks Not Sending Invoices
The MAPI32.dll (Messaging Application Programming Interface) is a dynamic link library (DLL) file that helps QB Desktop communicate with email servers. If this file is damaged, you won’t be able to send invoices. Here’s how you can fix this file:
- Firstly, close all programs on your system and press Windows + E on the keyboard.
- Go to the File Explorer window and type ‘C:\Windows\System32’ in the search box.
- Now, identify the Fixmapi.exe file and double-click its icon.
- At this point, follow each instruction that appears on the screen to run the repair process.
- When you have repaired the MAPI32.dll file, reboot your computer.
- Finally, send all invoices to your relevant customers successfully.
Do you continue to notice QuickBooks not sending invoices? If so, consider repairing your data file as outlined below.
5. Fix the QuickBooks Company File Data
Occasionally, data damage in your QB company file can prevent you from emailing invoices. You need to utilize the verify and rebuild data tool to effortlessly scan and repair your company file. After that, you will be able to send invoices to your customers without any problems.
However, if you continue to find QuickBooks not sending invoices, consider resolving QB installation issues as discussed below.
6. Utilize the QuickBooks Install Diagnostic Tool
The imprecise installation of QuickBooks on the system can cause hindrances when emailing invoices. You need to fix all installation issues by using the QuickBooks Install Diagnostic Tool. Here’s how to do so:
- First of all, you should quickly install QuickBooks Tool Hub on your computer.
- Once done, double-click the QuickBooks Tool Hub icon to open it.
- Go to the Installation Issues menu and tap the QuickBooks Install Diagnostic Tool icon.
- You have to wait until the tool finishes execution. After that, exit QB Tool Hub.
Finally, reopen your system and access QB Desktop to send all invoices to your customers.
However, if after successfully sending invoices, if you find QuickBooks payment links not working, we have drafted another blog to help you resolve that as well.
Wrapping Up
In this detailed guide, we have explored the simplest solutions that can be used in the event of QuickBooks not sending invoices. Hopefully, you can now email all invoices to your customers.
If, however, you continue to face troubles, or if you have a query, dial 1(800) 780-3064 to contact a QB professional.
Common Queries On QuickBooks Sending Invoices
Why do I fail to send my invoices to customers using QB Desktop?
You may find QuickBooks not sending invoices for several reasons, such as outdated QB Desktop, damaged company files, and invalid Windows Firewall settings.
What should I do if I cannot send invoices to my customers through QuickBooks?
If you notice QuickBooks not sending invoices, you should promptly verify your email preferences settings. Additionally, you need to update QB Desktop and repair the company file.
Should I reinstall QB Desktop If I cannot send invoices through email?
Yes, you can reinstall QuickBooks if you cannot email invoices to your customers despite multiple attempts. Additionally, you should install the latest browser updates.
Gabby Taylor, combines financial expertise with literary prowess. With over a decade in finance, she crafts insightful narratives on navigating fiscal complexities