QuickBooks Multi-User Mode Not Working? Is Something Blocking

It’s essential that the folder containing the company files must have permission to be on your network. Therefore, let’s check the folder permissions on the server by following the detailed steps below.

Step 1. Set up Folder Permissions

Let’s verify whether the folder permissions are set correctly by implementing the detailed solutions below.

1. Press the Windows + E keys simultaneously and open File Explorer.
2. Move to the folder containing the company file, right-click it, and choose Properties.
3. Further, move to the Security tab and select Advanced.
4. Select QBDataServiceUserXX > Edit and set the following settings to Allowed:

• Traverse Folder/Execute File
• List Folder/Read Data
• Read Attributes
• Read Extended Attributes
• Create Files/Write Data
• Create Folders/Append Data
• Write Attributes
• Write Extended Attributes
• Read Permissions

In case you haven’t set the folder permissions correctly:

1. Right-click the folder with the company file and choose Properties.
2. Move to the Security tab and click Edit.
3. Choose QBDataServiceUserXX, select Full Control, and then hit Allow.
4. Lastly, select Apply, then hit OK to conclude.

Modify the Folder Permissions

In case you need to adjust folder permissions, implement the detailed solutions below

1. Press the Windows + E keys together and open File Explorer.
2. Find and right-click the folders mentioned below:

• C:\Program Data\Intuit\Entitlement Client\v8
• C:\Program Data\Intuit\Entitlement Client\v6.0
• C:\Program Data\Intuit\Entitlement Client\v5
• C:\Program Data\Intuit\Entitlement Client\v3
• C:\Program Data\Intuit\Entitlement Client
• C:\Program Data\Intuit\QuickBooks Enterprise Solutions X.0 (X = version) or C:\Program Data\Intuit\QuickBooks 20XX (XX = year)
• C:\Program Data\COMMON FILES\INTUIT
• C:\Program Data\COMMON FILES\INTUIT\QUICKBOOKS
• C:\Users\Public\Public Documents\Intuit\QuickBooks\FAMXX (XX = year)
• C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files
• C:\Users\Public\Public Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks

Enterprise Solutions X.0 (X = version) or C:\Users\Public\Public Documents\Intuit\QuickBooks\Sample Company Files\QuickBooks 20XX (XX = year)

Now, let’s perform the following steps for any of the folders listed above. However, it must be remembered that you may not have all of these folders. Some folders are specific to certain versions of QBDT.

• Right-click the folder containing the company file and select Properties.
• Move to the Security tab and select Everyone.

NOTE: In case Everyone is not listed in the Group or User Name checkbox, click Add, type in Everyone manually and then hit OK.

• Select the Full Control checkbox, then select Apply and hit OK.

Step 2. Set Windows Access Permissions to Share the Company Files

In order to work seamlessly on the company files over the network, QuickBooks must have the right level of access. Here is how you can easily set Windows access permissions and share the company files uninterruptedly.

1. Press the Windows + E keys on the keyword to access File Explorer.
2. Locate and right-click the folder that contains the company files.
3. Select Properties > Sharing > Share Add.
4. Further, select the corresponding QBDataServiceUserXX for your version and set the permission level of both users to Full Control.
5. Lastly, select Share to conclude.

If you still can’t open QuickBooks in multi-user mode, move to the next solution.

The QuickBooks Database Server Manager must be installed on the server computer so users can access the company files. Here is how you can download and install QBDBSM easily.

Step 1: Download Database Server Manager on the Server Computer

Since Database Server Manager is a part of the QuickBooks Desktop file, downloading and updating QuickBooks Desktop will automatically update the Database Server Manager.

Step 2: Install Database Server Manager on the Server Computer

1. Close QuickBooks and all open programs on the server computer.
2. Open the Setup_QuickBooks.exe file that you have downloaded and follow the onscreen instructions.
3. Select Custom or Network Options as an install type and hit Next.
4. Choose the best option suitable for your network setup, and then hit Next. Both options will install the Database Server Manager on the server.
   • If you want to run both the Database Server Manager and QuickBooks Desktop on the server computer, select I’ll be using QuickBooks Desktop on this computer, AND I’ll be storing our company file here so it can be shared over our network.
   • In case you only want to run the Database Server Manager on your server computer, select I will NOT be using QuickBooks Desktop on this computer.
5. Follow the remaining on-screen instructions. When you’re ready, hit Install. Remember, Windows may ask you for permission.

Note: Make sure to give QBDataServiceUserXX (XX is the user number) permission to access the folders that contain the company files. Remember, you may see these users whenever you set system-level permissions.

If this doesn’t help resolve the ‘QuickBooks multi-user mode not working’ issue, move to the next solution.

In this solution, we’ll learn how to change a local user account to an administrator account by following the detailed steps below.

1. Firstly, select Start  > Settings  > Accounts.
2. In Family & Other Users, select the account owner name (you will see “Local account” below the name), then opt for Change account type.
3. In Account type, select Administrator, and then hit OK.
4. Finally, sign in with the new administrator account; you now have a Windows account with admin rights.

If this doesn’t help resolve the QB Desktop in multi-user mode issues, move to the next solution.