QuickBooks allows users to use Microsoft Outlook to send invoice emails to various clients. Sometimes, however, you may find Outlook crashing when sending invoice emails, resulting in massive disruption in your daily business operations.
When you attempt to email invoices, Microsoft Outlook won’t respond to your commands, and it will eventually crash. You will be forced to restart QuickBooks Desktop.
In some cases, you may even receive an unrecoverable error message each time you try to email invoices using Outlook.
You can fix this issue very easily using simple and efficient techniques. Let’s quickly explore all the sections of the article to know why we face this problem and learn how we can troubleshoot it.
If you want instant help regarding Outlook crashing when sending invoice emails, dial 1(800) 780-3064 to connect with a QB professional.
Why is Outlook Crashing When Sending Attachments in QB?
Here are the fundamental factors that may trigger Outlook crashing when sending invoice emails:
- Using QB Desktop without admin privileges.
- Invalid email settings in the QuickBooks application.
- Corrupted MAPI32.dll file.
- Interference from security programs, such as Windows Firewall and antivirus software.
- Incorrect installation of QuickBooks.
- Outdated Microsoft Outlook application.
Now, let’s learn some of the fastest solutions for this issue in the next section.
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Fast Fixes For Outlook Crashing When Emailing QB Invoices
The following table illustrates easy solutions for Outlook crashing when sending invoice emails. Go through it and try these fixes to send invoice emails effortlessly.
| Common Causes | Appropriate Solutions |
| Outdated QB and Microsoft Outlook. | Install fresh QB updates and Outlook updates. |
| Damaged company file data. | Use the verify and rebuild data tool. |
| Incomplete QB installation | Repair QB Desktop application. |
| Faulty email settings in QB. | Reconfigure QB email settings. |
| Interference from antivirus software. | Disable the antivirus program on the system. |
Now, let’s explore detailed methods to resolve this problem in the following section.
6 Ways to Fix Outlook Crashing When Sending Invoice Emails
Before you resolve Outlook crashing when sending invoice emails, you need to do the following:
- Install QuickBooks Desktop updates. This will allow you to use the latest components and bug fixes during the troubleshooting process.
- Download Microsoft Office 365 updates. You will be able to utilize new security patches and enhancements that will help in resolving several issues.
- If Outlook is not responding or doesn’t work correctly, resolve that first.
Let’s now implement the following tactics to fix this issue effectively:
1. Utilize QuickBooks Application With Admin Rights
When you use QB Desktop in admin mode, you automatically fix several permission conflicts, and you are able to send emails smoothly. Here’s how you can set QuickBooks to function in admin mode:
- Firstly, you should right-click the QuickBooks Desktop icon to choose Properties.
- Next, go to the Compatibility menu on the Properties window.
- Access the Privilege Level section and mark the Run this program as administrator box.
- Tap Apply, after which you should click OK.
- Finally, open QuickBooks and send invoice emails to your clients successfully.
Do you still find Outlook crashing when sending invoice emails? If that’s the case, try implementing the following resolution.
2. Toggle Your Email Preferences in QB Desktop
You can enhance the accuracy of sending invoice emails by toggling your email preferences in QB Desktop. This also helps enable encryption and verify security settings. Here’s how to toggle the email preferences:
- First and foremost, access QB Desktop and instantly click Edit.
- Go to the Preferences tab, after which you should choose Send Forms.
- Click the My Preferences option and choose QuickBooks Email or Webmail.
- Tap OK to turn off your preferences. After that, jump back to My Preferences.
- Choose Outlook and tap OK to save your preferences. After that, exit the QB application window.
- Reopen your system and start QuickBooks to send invoice emails seamlessly.
Are you still noticing Outlook crashing when sending invoice emails? If so, consider utilizing WebMail in QuickBooks as described below.
3. Set Up and Use Web Mail to Send Invoice Emails
Webmail is an excellent alternative to Outlook for sending invoice emails to your clients. Whenever you find Outlook crashing when attaching files, you can use WebMail because it is a more streamlined option. Here’s how to set up and utilize WebMail:
- First and foremost, open QB Desktop and go to the Edit menu.
- Click Preferences and immediately tap the Send Forms option.
- Go to the Send Email Using section and choose WebMail.
- Click Add and type all the information in the Add Email section.
- Tap OK to save all the changes. After that, you should go to the Web Mail provider’s login page.
- Now, sign in and provide full access to your official Intuit account.
- Finally, reopen QuickBooks and start using WebMail to send invoice emails.
If you cannot send invoice emails due to Outlook crashes even now, try repairing the MAPI32.dll file as discussed below.
4. Fix the MAPI32.dll File If You Find Outlook Crashing When Sending Invoice Emails
The MAPI32.dll file facilitates communication between QB and different email clients. If this file is corrupted, you might notice Outlook not loading attachments when sending emails. Here’s how you can quickly repair this file:
- Firstly, quit all the open applications and press Windows + E.
- Go to the File Explorer window and type ‘C:\Windows\System32’ in the search box.
- In the System32 folder, find the Fixmapi.exe file and open it.
- Follow the on-screen instructions to finish the repair process.
- Finally, reopen your computer and access QuickBooks to send invoice emails effortlessly.
Is Outlook crashing when emailing invoices even after repairing the MAPI32.dll file? If so, consider repairing your company file, as explained below.
5. Fix Your QuickBooks Company File
You can sometimes notice Outlook crashing when emailing invoices to customers due to the corruption in the company file. You can effectively repair the company file by running the verify and rebuild data utility. This will enable you to send invoice emails to all your clients without experiencing any problems.
If you continue to find Outlook closing when sending invoice emails, consider repairing your QuickBooks software as outlined below.
6. Repair Your QuickBooks Desktop Application
You might find Outlook crashing when attempting to send invoice emails to recipients if you haven’t properly installed QB Desktop on your system. You need to quickly repair your QB software to fix this issue. Here’s how to do so:
- Tap the Start icon and type Control Panel in the search box.
- Click the Control Panel icon and go to the Programs tab on the window.
- After that, click Programs and Features and choose Uninstall a Program.
- Select QuickBooks from the on-screen list of applications.
- Tap Uninstall/Change and click the Continue button.
- Click Next and immediately tap Repair to commence the repair process.
- Once the repair process is finished, click Finish and quit the Control Panel.
- Reopen the system and start QB Desktop to send invoice emails.
If you have sent QB invoices but they haven’t been received, check out the troubleshooting guide for that.
Summing Up
In this comprehensive guide, we have explored the best resolutions for Outlook crashing when sending invoice emails. Hopefully, you can now send invoice emails to all your clients easily. If, however, you are still experiencing challenges or have a query, you can promptly connect with a QB professional.
Common Queries On Sending Emails Through Outlook
Why do I find Outlook crashing when sending invoice emails to clients?
You can notice Outlook crashing when emailing invoices due to outdated QB Desktop, faulty MAPI32.dll file, and imprecise email preferences settings.
How should I resolve Outlook crashing when attaching PDF files?
You can quickly fix Outlook crashing when emailing invoices by updating QuickBooks, repairing your company file data, and verifying the email preferences settings.
Is there any alternative to Outlook for sending invoice emails?
Yes, you can utilize WebMail to send invoice emails to your customers. Web Mail is fully integrated into QB Desktop, making it a more streamlined feature.
Gabby Taylor, combines financial expertise with literary prowess. With over a decade in finance, she crafts insightful narratives on navigating fiscal complexities