QuickBooks Payment Link Not Working? Here’s What You Can Do

QuickBooks allows you to effortlessly send invoices with payment links to your customers. Sometimes, however, your customers may find the QuickBooks payment link not working, preventing them from making payments for your goods and services.

It is quite possible that your customers report that the payment link doesn’t show up on the invoices. Even if the payment link appears on the invoices, it may not work despite multiple clicks. Usually, the payment link does not function even after you copy and paste it to a separate page. 

Fortunately, you can effortlessly resolve this problem using precise techniques. Let’s continue our exploration into this guide to find why we face this issue and learn how we can fix it.

If you need prompt technical help for QuickBooks payment link not working, dial 1(800) 780-3064 to connect with a QB professional.

Know Why Payment Link No Longer Works in QuickBooks

Here are the reasons why you may find the QuickBooks payment link not working:

• Outdated or expired edition of QuickBooks Desktop.
• Heavy cache data in the web browser application.
• Faulty Internet connection and payment gateway issues.
• Corrupted company files.
• Interference from security programs, such as the firewall and antivirus software.
• Conflicts with third-party applications running in the background.

Let’s now jump to the next section to look at some really fast hacks to fix this problem.

In case, you are facing challenges with scheduling QuickBooks payment, you need to resolve that first.

Easy Fixes to Use When the QB Payment Link Does Not Work 

Below is the table that illustrates the fastest solutions that you can use when you find the QuickBooks payment link not working. Explore the table and ensure that the payment link remains fully functional.

Now, let’s move to the following section to learn comprehensive tactics to fix this issue.

6 Things to Do When QuickBooks Payment Link Not Working

Before trying any solution for the QuickBooks payment link not working, you need to promptly install all the latest QuickBooks Desktop updates. This will help you gain fresh tools, services, and bug fixes for all major projects.

Now, proceed forward to implement all the following methods in the precise order:

1. Resend the Invoice Email

You may sometimes notice that the payment link does not show up in the outbound emails. Even if it appears in the email, your customers may find that it doesn’t work. The quickest resolution is to repair the payment link by saving the invoice form once again. Here’s what you should do:

• Firstly, access your QB Desktop application and move to the Customers menu.

• Choose the Create Invoice tab and select the relevant invoice of the customer. 
• At this point, clear the Send Email checkbox. 
• Tap Save, after which you should mark the Send Email checkbox.
• Now, you need to save the invoice form once more to repair the payment link.
• Finally, send the invoice email to your customer to receive payments. If you find QuickBooks invoices are not being received by your customers, you should fix it immediately. 

Is the QuickBooks payment link not working even now? If that’s the case, implement the next solution.

2. Repair the QuickBooks Company File Data

The corruption in the QB company file can cause unexpected issues related to payment links. You need to repair the company file using the verify and rebuild data tool to resolve all payment link problems. Once you have sorted out all these issues, your customers will be able to make payments very easily. If you find Outlook crashing when sending invoice emails, you need to fix it instantly. 

If, however, you still find the QuickBooks payment link not working, try using the private browsing window as described below.

3. Utilize the Browser in Incognito Mode

Heavy cache data in the browser application can prevent your customers from using the payment link in various invoices. You should ask your customers to use private browsing when making payments to ensure no interference from cache data. The browsing history is not saved when you utilize your browser in incognito mode. Here’s the table that depicts shortcut keys for private browsing:

Web Browser	Appropriate Shortcut Keys
Google Chrome	Ctrl + Shift + N
Safari	Command + Shift + N
Mozilla Firefox and Microsoft Edge	Ctrl + Shift + P

Do you still notice the QuickBooks payment link not working? If so, consider switching to a different browser application as discussed below.

4. Try a Different Web Browser If You Find the QuickBooks Payment Link Not Working

Sometimes, internal problems in the web browser can prevent your customers from using the invoice payment link. You can request that they utilize a different web browser when making payments. Here’s the table that mentions recommended browsers for QuickBooks Payments:

Web Browser	Appropriate Version
Google Chrome	118 or Later
Mozilla Firefox	126 or Later
Microsoft Edge	118 or Later
Safari	16.4 or Later (Mac Only)

Is QuickBooks payment link not working despite switching to a new browser? If so, consider reviewing QB Payments settings as outlined below.

5. Verify the QuickBooks Payment Settings

The imprecise QuickBooks Payment configuration prevents your customers from making relevant invoice payments. You should review your QB Payment settings to ensure prompt payments from your customers. Here’s how to do so:

• First of all, access your QB Desktop application and choose Edit.
• Select the Preferences tab and go to the Preferences window.
• At this point, choose Payments, after which you have to click Company Preferences.

• Now, verify all the details in the Receive Payments section.
• Next, you should choose the payment medium option, such as Credit Card or Bank Transfer (ACH).
• Once you have ensured that all QB Payment settings are valid, click OK.
• Finally, your customers will be able to make payments for relevant goods and services. If you notice QuickBooks MAPI asking for the password repeatedly, you should resolve it quickly. 

If you continue to notice the QuickBooks payment link not working, consider changing the user’s permission settings as detailed below.

6. Modify the User’s Permission Settings

QuickBooks Desktop enables only a single QB Payment account for one company file to process payments. If any employee lacks the necessary permission to assign payment links to the invoice, the customer won’t be able to view and utilize the payment link. Here’s how you can modify the user’s permission settings for the employee:

• Open QB Desktop and choose the Company menu.
• Go to the Users tab, after which you should click Set Up Users and Roles.
• Access the Role List tab and move to the Users and Roles window.
• At this point, create a new role and select the Role Access option.
• Choose Customer Service Representative from Role Access and go to the Area Access Level option.

• Select Customers & Receivables and choose Full Access.
• Tap OK to save the new role and choose the employee’s name.
• Move to User List and tap Edit, after which you can assign the new role to the employee.
• Finally, the employee can assign payment links on the invoice. 

You can now successfully receive payment from the customer after emailing the invoice.

Summing Up

In this elaborate article, we have explored the proven solutions regarding the QuickBooks payment link not working. Hopefully, you can now receive payments from customers very easily. 

Should you continue to experience various problems, or if you have a query, you can contact a QB professional for immediate guidance.

General Queries On QuickBooks Payment Links

Gabby Taylor

Gabby Taylor, combines financial expertise with literary prowess. With over a decade in finance, she crafts insightful narratives on navigating fiscal complexities