QuickBooks offers many features, including invoicing, that help users streamline financial operations. Sometimes, however, your customers might report QuickBooks invoices not being received, causing dissatisfaction and disrupting accounts receivables and cash flow.
If this happens, you won’t be able to collect timely payments for the goods and services provided. This can lead to further issues, such as financial losses, audit problems, and an overall decline in productivity. Generally, invalid email addresses and browser issues can cause undelivered invoices.
However, there are reliable tactics that you can use to fix it when customers don’t receive invoices sent from QuickBooks. Let’s continue reading this guide to understand why we experience this problem and what we can do to resolve it.
If you need instant technical help for QuickBooks invoices not being received, dial 1(800) 780-3064 to connect with a QB professional.
Why Are Invoices Not Reaching Recipients in QuickBooks?
Here are the common reasons why your customers might report QuickBooks invoices not being received:
- Incorrect email address of customer.
- Heavy cache data in the web browser application.
- Invalid outgoing mail server settings.
- Defects in the Microsoft Outlook application.
- Outdated Microsoft Office 365 on the system.
- Inconsistent Internet service connection.
Now, we can go to the following section to look at some of the most reliable troubleshooting techniques for this issue.
However, if either your invoices aren’t sending in the first place or Outlook crashes when sending invoice emails, you can follow the instructions in the dedicated guide to resolve the issue.
Try These 7 Solutions When QuickBooks Invoices Not Being Received
You can utilize the following reliable troubleshooting methods in the event of QuickBooks invoices not being received:
1. Reset Your Email Address
You may not be able to send invoices to your customers if you have recently transferred QB Desktop data to QB Online (QBO). By resetting your email address in QB Online, you can refresh your settings. Here’s how to do so:
- Firstly, access your QB Online account and select the Gear icon.
- Now, go to the Account and Settings tab, after which you will need to access the Company section.
- Choose Contact Info and tap the Edit button.
- At this point, verify each email address and finish all the necessary modifications.
- Tap Save and quickly click the Done button, after which you can send various invoices.
Now, if you still find QuickBooks invoices not being received, you should ask your customers to check spam folders. If the email is not found, try the next solution.
2. Re-enter Your Email Address
You can clear the email address in QB Online and re-enter it to ensure complete accuracy. Here’s how you should fill in your email address in QBO again:
- Open your QB Online account to select the Gear icon.
- Choose Account and Settings, after which you should go to the Company section.
- Select Contact Info and tap Edit.
- At this point, erase the email address shown in the Company email field.
- Type the relevant email address. Make sure that you don’t insert special characters or spaces within or after the email address.
- Tap Save and you should click the Done button. Now, you should send yourself a test transaction. If you notice QuickBooks delivery server down error, you should fix that first.
Do you notice QuickBooks invoices not being received even now? If so, consider verifying your customer’s email address, as detailed below.
3. Check Your Customer’s Email Address
You won’t be able to send invoices if you haven’t entered your customers’ valid email addresses. Here’s how you should verify your customer’s email address:
- Firstly, open your QB Online account and select Customers & Leads.
- Choose the Customers tab and quickly identify the name of the customer who didn’t get the invoice email.
- Tap Edit and verify the email address. You should make necessary corrections to the email address if needed.
- Finally, resend the invoice to the customer.
Do customers still notice QuickBooks invoices not being received? If that’s the case, try running your browser in incognito mode as described below.
4. Utilize Your Browser in Private Mode
Cache data in the browser application can often prevent email sending to your customers. The solution is to use private browsing when sending invoices. Here’s the table that illustrates how to enable private browsing mode:
| Shortcut Keys | Web Browser Application |
| Mozilla Firefox | Ctrl + Shift + P |
| Safari | Command + Shift + N |
| Google Chrome | Ctrl + Shift + N |
Are QuickBooks invoices not being received despite using incognito mode in the browser? If so, consider utilizing a different browser application, as outlined below.
5. Use a Different Browser If QuickBooks Invoices Not Being Received
Intuit recommends a wide variety of browser applications to access QB Online. You can easily switch to a different web browser to send invoices to your customers. Here’s the list of browsers you can use:
| Web Browser Application | Recommended Version |
| Google Chrome | 78 or Newer |
| Opera | 68 or Newer |
| Microsoft Edge | 79 or Newer |
| Samsung | 10 or Newer |
| Safari | 12 or Newer (Mac Only) |
| Mozilla Firefox | 76 or Newer |
Are QuickBooks invoices not being received by your customers? If that’s the case, consider sending invoices using an email outside QBO, as discussed below.
6. Use an Email Outside QBO to Send Invoices
One of the relevant ways to send invoices is to first save them as PDF documents and then use an email outside QBO to send them. Here’s how you can do so:
- Firstly, open your QBO account to select the Sales menu.
- Now, choose the Invoices tab, after which you should find the invoice that you need to send.
- Go to the Action column and select Print or Preview.
- Click Download and choose a folder where you want to save the invoice PDF.
- Tap Save and click Close to exit the PDF viewer.
- Attach the invoice PDF to an email that you do not use for your QB Online account.
- Finally, you can successfully send invoices to your customers through an email outside QBO.
If you detect QuickBooks invoices not being received by your customers even now, try refreshing your email preferences settings as outlined below.
7. Toggle Your Email Preferences Settings
Problems in your email preferences settings in QBO can prevent you from sending invoices to your customers. The simplest way to resolve all these issues is to toggle your email settings in QBO. Here’s what you need to do to refresh your email preferences in QB Online:
- First and foremost, you should install the latest Microsoft Office updates on your system.
- Now, open QBO and choose the Edit menu.
- Choose Preferences, after which you need to select the Send Forms menu.
- Go to the Preferences tab and choose QuickBooks Email or Webmail.
- Tap OK to turn off your preferences.
- Repeat the previous two steps and move back to the Preferences tab.
- Choose Outlook, after which you should click OK.
- Exit QB Online and close all programs.
- Finally, you should restart the system, after which you can send invoices using QBO.
Wrapping Up
In this detailed technical article, we have explored easiest troubleshooting techniques that can be used in the event of QuickBooks invoices not being received. Hopefully, you can now send all invoices to your customers. If, however, you are still experiencing problems when sending invoices, or if you have a query, dial 1(800) 780-3064 to connect with a QB professional.
Top Queries On Sending QuickBooks Invoices
Why do I experience QuickBooks invoice delivery failure?
Your customers might report QuickBooks invoices not being received if you do not ensure valid email addresses. Moreover, heavy cache data can trigger this problem.
How can I resolve customer complaints about missing QuickBooks invoices?
You need to verify your email address as well as customer’s email address to fix QuickBooks invoices not being received. Furthermore, you can utilize your browser in private mode when sending invoices.
What preventive measures can I adopt for missing invoices in QuickBooks sent items?
You should maintain accurate customer email addresses as a countermeasure to QuickBooks invoices not being received. Furthermore, you should use a dedicated email service provider and constantly monitor email delivery.
Gabby Taylor, combines financial expertise with literary prowess. With over a decade in finance, she crafts insightful narratives on navigating fiscal complexities