A DIY Guide to Get Rid of QuickBooks Subscription Has Lapsed

You might occasionally see an error indicating that your QuickBooks subscription has lapsed. However, there is no need to worry, your subscription is still active, and this issue is usually caused by a minor technical glitch that can be fixed easily. 

The on-screen message may appear as: “Oh no! It seems your QuickBooks subscription has lapsed for some reason.” This alert can appear across all QB versions.

In this guide, we will explain the reasons behind the QB Desktop subscription lapsed or expired error and walk you through the steps to resolve it. Keep reading this blog until the end for complete guidance. Additionally, you can explore everything about the QB Payroll subscription, from setup and pricing to automatic tax updates and employee payments, to streamline payroll tasks and stay aligned with the latest tax regulations.

You may face technical inconveniences when trying to resolve the QuickBooks subscription issue. To tackle that, now seek our professional help. 

Common Causes Behind QuickBooks Subscription Lapsed Issue

Here are the key factors that may cause QuickBooks to display a message indicating that your subscription has lapsed.

• The bank or credit card connected to the company may be invalid or no longer up to date
• The financial institution or card issuer may have rejected the payment
• You may not have updated the payroll to the latest tax table, or the update may have failed
• The QuickBooks subscription may have genuinely expired
• The billing information entered could be inaccurate
• Connectivity issues might occur while processing the renewal payment
• Your QuickBooks Desktop version may be outdated
• There could be a problem with the Intuit server that handles QuickBooks subscription processing

After understanding the reasons behind the QuickBooks subscription has lapsed, follow the next section to know how to fix it.

6 DIY Troubleshooting Methods to Overcome QuickBooks Subscription Has Lapsed 

Let us guide you through the expert-approved methods to fix the QuickBooks subscription has lapsed error. Follow the steps outlined in these solutions carefully and perform them in the order provided.

Method 1: Update the Billing Information 

The Customer Account Management (CAMPs) portal stores all your billing and payment details, and it should be checked whenever you encounter a subscription-related error.

• Open the Customer Account Management Portal (CAMPs) and sign in using an admin account
• From the available list of products and services, select QuickBooks Desktop, QuickBooks Enterprise, or QuickBooks Self-Employed, whichever product is experiencing the issue
• Next, click on the details option beside the QuickBooks product
• Select Edit next to the Payment Method section
• Update the payment details, then click Save and Close once completed
• Launch QuickBooks Desktop
• Go to the Help menu and hover over the Manage My License option
• Finally, select Sync License Data Online

If the QuickBooks subscription has lapsed issue still appears, proceed with updating the software and tax table. 

Method 2: Update QuickBooks and Payroll Tax Table 

Let’s update the QuickBooks Desktop application to the most recent release, as this helps avoid subscription and license-related errors. After that, make sure to update the QuickBooks tax table to the latest version. 

Once all updates are installed, retry the task and verify whether the earlier error has been resolved. However, if the issue still persists, you must try the next method.

Method 3: Use QuickBooks Install Diagnostic Tool from Tool Hun

If the QuickBooks installation encountered an issue, it may lead to errors when you attempt to use the program. Run the QuickBooks Install Diagnostic Tool to resolve common installation problems.

• Initiate by opening the QuickBooks Tool Hub and tapping on the Installation Issues tab
• Choose the QuickBooks Install Diagnostic Tool and grant it permission to run. Remember, the process can take up to 20 minutes
• Once the tool completes its scan, restart your computer, launch QuickBooks Desktop, and open your company file
• Update QuickBooks to the latest release to ensure you have the latest security updates

After completing the recommended troubleshooting steps, the subscription lapsed error should no longer occur. If it persists, try the next method.

Method 4: Fix the Product & Licence File

QuickBooks Desktop stores a file on your system that contains the product and license details. If this file becomes faulty, you may encounter the QuickBooks subscription has lapsed error. Follow these steps to restore the product and license file:

• Open the email from QuickBooks to access your product and license information
• Close QuickBooks Desktop and press Windows + R to launch the Run dialog box
• Enter the following path into the Run field:
  • C:\ProgramData\Intuit\Entitlement Client\v8
• If this folder doesn’t open, try entering this path instead and pressing Enter:
  • C:\ProgramData\Intuit\Entitlement Client\v6
• Find the EntitlementDataStore.ecml file, right-click it, and choose Delete
• Start QuickBooks again and log into the company file
• The system will display prompts guiding you through the QuickBooks re-registration process. Ensure you have your product and license details handy

If this method doesn’t fix the issue and QuickBooks Desktop continues to show that the subscription has expired, proceed to the next solution.

Method 5: Check the Internet Firewall Settings

You may face connectivity problems when retrieving subscription-related data from Intuit’s server. As a result, QuickBooks cannot verify the payroll subscription. This issue may arise due to a weak internet connection, incorrect internet, or firewall configurations. Make sure your internet connection is stable and review the internet and firewall settings related to QuickBooks. For that, follow the instructions outlined below:

Add Intuit as a Trusted Website in Your Windows:

• Access Internet Options by browsing for it in the Start menu
• Navigate to the Security button, then select the Trusted Sites tab
• Click the Sites button to open the window where websites can be added
• In the Add this site to the zone field, type: https://*.intuit.com
• Make sure the checkbox for Require server verification (https:) for all sites in this zone is unchecked
• Close the Add Websites window, then in the Internet Options window, click OK, and then select Close
• Intuit websites like QuickBooks.intuit.com and payroll servers are now added to the trusted sites list. Restart your computer to apply the changes

You have now added Intuit websites, including QuickBooks.intuit.com and the payroll servers, to the trusted sites list. Once this is done, restart your computer so the changes can take effect properly.

Add Intuit as a Trusted Website on Mac:

• Open Safari and enter intuit.com in the address bar
• Press Enter, then go to Bookmarks and select Add Bookmark
• From the dropdown menu that appears under the Add this page option, select Favorites
• Finally, click Add

This action will add Intuit as a trusted website on your Mac. After completing the step, restart your computer and continue with your tasks.

Method 6: Verify the Time and Date Settings on Your System

QuickBooks may fail to connect with the server if your computer’s time and date settings are incorrect. Let’s make sure your system’s time and date are properly configured for your time zone.

• Right-click the system clock on your desktop
• Select Adjust Date/Time from the menu
• Choose Change Date/Time and set the correct date and time, or pick the appropriate time zone
• Click OK to save the updated time settings

Return to the QuickBooks application and check whether the subscription lapsed error has been resolved. We hope that the above methods will resolve this issue. 

QuickBooks Subscription Has Lapsed: A Quick Overview

The table below will show you the condensed version of the information contained in this blog.

Conclusion

We hope this guide has helped you understand the reasons behind the QuickBooks subscription has lapsed error and how to fix it. If the problem continues, you may require personalized troubleshooting because multiple factors can trigger a QuickBooks error. In such cases, the best thing is to contact a professional for assistance. Don’t delay, just connect now with our QB Experts.

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Gabby Taylor

Gabby Taylor, combines financial expertise with literary prowess. With over a decade in finance, she crafts insightful narratives on navigating fiscal complexities