QuickBooks Delivery Server Down? Here’s How to Resolve It

When sending invoices or sales forms to your clients, sometimes, you can encounter the QuickBooks delivery server down error. As a result, you won’t be able to email your invoices and forms. You can notice any of the following error messages on your computer’s screen:

“Delivery Server Down”

or

“We’re Unable to Deliver Your Email”

or

“There Was a Problem Sending Your Email”

or

“The Email Could Not Be Sent”

 You can experience this problem due to varying reasons, such as invalid company email format, imprecise invoice format, and incorrect browser and PDF settings. The good thing is that you can implement several tried and tested countermeasures to fix this issue. 

Let’s explore this updated guide to know why this error occurs and learn the best troubleshooting tactics to fix it.

Know More About Delivery Server Down Issue in QB Online

QuickBooks Online (QBO) helps users send invoices and sales forms through email to various clients and customers. At times, however, you can experience the delivery server down issue in QBO, due to which emails aren’t sent. 

This issue directly impacts your business operations as you aren’t able to communicate crucial information to your clients and customers. Once you understand the relevant factors behind this problem, you can seamlessly rectify it.

Let’s read the following section to know the common factors behind this issue.

Why Do You Experience Delivery Server Down in QuickBooks?  

Below are the points that explain all the possible reasons why you might encounter the delivery server down error in QB Online:

• Incorrect format of company and customer-facing email addresses. 
• Invalid email address format of the location mentioned on the sales form.
• Special characters in the invoice filename.  
• Incorrect sales forms email settings.
• Zipped invoice files with a size greater than 25 MB.
• Incorrect PDF settings in your web browser application. 

Now that you have understood all the main reasons behind this error, you can move to the next section.

QB Online Delivery Server Down: 3 Instant Workarounds 

Sometimes, you may have an urgent requirement to send invoices to your clients, and you may not have time to fully rectify the QuickBooks delivery server down issue. In such cases, you can utilize the following hacks to immediately send invoices to your clients:

1. Download and Send the Invoice PDF File Using Email

• Access your QBO account and choose the Invoices tab from the Sales menu.
• After that, click the Pencil icon shown under the Action column.

• Choose the Print or Preview tab and tap the Print Preview option.
• Next, click the Download button to download the invoice PDF file.
• Finally, log in to your email, attach the PDF file, and send the email to your client.

You can also share the invoice PDF file link using SMS, as discussed below.

2. Send Invoices Using Your SMS App

•  Access your invoice file and click the Save or Share Link menu.

• Tap the Copy Link button and paste the invoice link into the SMS app, after which you can send it to your client.

One of the fastest ways to send invoices is to use your WhatsApp account, as detailed below.

3. Use WhatsApp to Share Invoices With Your Clients 

• Access the QuickBooks Online app on your smartphone and click the Activity menu.
• Open the relevant invoice and choose the Preview & Send option.
• After that, choose the WhatsApp button and click the WhatsApp App option shown on the Share window.
• Choose the customer name in WhatsApp, type the message, and tap the green arrow to share the invoice. 

Now, in the following section, we will focus on detailed solutions to completely resolve the QBO delivery server glitch.

11 Things to Do If You Find QuickBooks Delivery Server Down 

Let’s explore various troubleshooting methods to fix the delivery server down problem in QB Online:

1. Verify Your Company and Customer Email Address

The company email and customer-facing email should be saved in a valid format so that invoices can be sent to various clients. You can use the following steps to check the relevant email address format:

• Access the Settings menu located in the QB Online window and choose the Account and Settings tab.

• After that, choose the Company icon and select the Contact info option.
• Next, you should verify the Company email and Customer-facing email. The standard format is as follows:

• Once you have verified the company email and customer-facing email addresses, you can send your invoices successfully.

If you aren’t able to share invoices even now, move to the next solution discussed below.

2. Verify the Email Address Format of the Location On the Sales Form 

If you use location tracking in your QBO account, you should verify the email address format of the location shown on the sales form. Here are the steps that you should run: 

• Open your QBO account and choose the Settings menu.
• After that, choose the Locations option listed under the All Lists tab.
• Now, find the location that you used on your invoice, after which you must select the Action column.
• Use the dropdown menu to choose the Edit option.
• At this point, verify the email address shown in the following field: “This location has a different email address for communicating with customers.”
• You can change the email address if needed. After that, click the Save button and send the invoices to your clients.

At this point, if you are still experiencing the QuickBooks delivery server down glitch, use the solution mentioned below.

3. Verify the Invoice Format If You Find the QuickBooks Delivery Server Down

The invoice must not have special characters ($, &,*, @,#) in certain fields. You can follow these steps to check your invoice format:

• Access the Sales menu and click the Invoices icon.
• Next, open the relevant invoice and make sure that no special characters are present in the following fields: 
  • Description
  • Custom Form Templates
  • Message
  • Attachment Name
  • Email Address

• You can modify the relevant fields if you find any special character. After that, save the edited invoice and send it to your client.

If you are unsuccessful in sending the relevant invoices, implement the following solution.

4. Modify the Attachment Settings When Emailing Sales Forms

You should use the following steps to ensure that attachment settings are valid when sending sales forms:

• Move to the Settings menu in your QBO account and click the Account and Settings tab.
• Next, choose the Sales option, after which you must select the Online Delivery icon.
• After that, mark or clear the PDF Attached box and click the Save button.
• Finally, you can successfully send the sales form through email. 

If you continue to experience the delivery server down in QBO, consider the solution explained below.

5.  Verify the Invoice File Type, Size, and Name 

You can use the following points to ensure that the invoice file type, size, and name are according to the prescribed format: 

• Ensure that the invoice file that you want to send is not zipped. If your invoice file has specific extensions (.zip, .rar, .7z, .tgz), it indicates that it has been compressed. 
• The invoice file size must not exceed 25 MB.
• You should ensure that the invoice filename doesn’t have any special characters. If you find any special character in the filename, right-click the invoice file icon and choose the Rename option. After that, erase all the special characters and tap the Enter key.
• Once the invoice file type, size, and name are set, you can send it using your email. 

Are you still experiencing a QuickBooks delivery server down when emailing invoices to your clients? If so, consider checking the Adobe Reader settings as mentioned below.

6. Verify Your Adobe Acrobat Reader Settings 

The Adobe Acrobat Reader application must have specific settings on your system so that you can send invoice PDFs through email. You must save the standard settings as per the following table:

If you aren’t able to share invoices even after verifying the Adobe Acrobat settings, you can jump to the following solution. 

7. Modify Your Web Browser PDF Settings 

The web browser on your system must have valid PDF settings so that you can send your invoices using email in QB Online. You can set the correct PDF settings in your relevant web browser (Google Chrome or Mozilla Firefox) to ensure the seamless transfer of invoices to your clients. 

If you are unsuccessful in emailing your invoices, you can switch to the next solution.

8. Verify Your Internet Speed and Connection Setup

Slow Internet connection speed can hinder access to QuickBooks Online. Consequently, you might be unable to email sales forms and invoices to various clients. Furthermore, the delivery server won’t work if your Internet connection setup is flawed. Here’s how you can fix these problems:

• Firstly, you need to run an online speed test to check your Internet connection speed. Generally, you would need an Internet speed of 10Mbps or higher for smooth access to QuickBooks Online.
• Another major thing that you need to do is to check your entire Internet connection setup. In other words, you should verify your modem/Internet devices or subscription to make sure that you have seamless access to the Internet when opening QB Online. You can also contact an IT professional regarding this task.

If, however, you still observe the QuickBooks delivery server down, consider running your browser in private mode as discussed below.

9.  Use Your Browser in Incognito Mode

The buildup of cache data in your browser can cause technical issues when using your QBO account to send invoices. By operating the browser in incognito mode, you can seamlessly email your invoices. Here’s the table that shows various shortcut keys to open the browser in the private mode:

If you are still facing QuickBooks delivery server down, consider removing the cache data in the browser as mentioned below.

10. Remove Cookies and Cache Data in the Web Browser 

Erasing all cookies and cache data from the web browser can really help you ensure seamless access to QuickBooks Online. As a result, you can effortlessly send all your forms and invoices to your clients. 

If, however, you continue to see the QuickBooks delivery server down, try utilizing a different browser as mentioned below.

11. Switch to a Different Web Browser Application 

Intuit has recommended several web browsers to ensure seamless access to QB Online products. If you are having problems accessing your QB Online account, you can easily switch to a different browser. Here’s the table that shows various web browsers that you can run to access QB Online:

Once you have opened QuickBooks Online using the new browser application, you can send all sales invoices and forms to your clients effortlessly.

Summing Up

In this extensive article, we showed you what you need to do if you discover QuickBooks delivery server down. Hopefully, you can now effortlessly email all your forms and invoices to your clients. If, however, you continue to face difficulties or have a query, you should immediately connect with a QB professional for real-time guidance.

Common Queries On QuickBooks Online Delivery Server Error

Gabby Taylor

Gabby Taylor, combines financial expertise with literary prowess. With over a decade in finance, she crafts insightful narratives on navigating fiscal complexities