QuickBooks Delivery Server Down? Resolve It Quickly

Have you been experiencing the QuickBooks delivery server down error when sending invoices or sales forms? You can notice any of the following messages on your system’s screen due to this error:

You can experience this problem due to varying reasons, such as invalid company email format, imprecise invoice format, and incorrect browser and PDF settings. The good thing is that you can implement several tried and tested countermeasures to fix this issue. 

Let’s explore this updated guide to know why this error occurs and learn the best troubleshooting tactics to fix it. 

Know More About Delivery Server Down Issue in QB Online

QuickBooks Online (QBO) helps users send invoices and sales forms through email to various clients and customers. At times, however, you can experience the delivery server down issue in QBO, due to which emails aren’t sent. 

This issue directly impacts your business operations as you aren’t able to communicate crucial information to your clients and customers. Once you understand the relevant factors behind this problem, you can seamlessly rectify it.

Let’s read the following section to know the common factors behind this issue.

Why Do You Experience Delivery Server Down in QuickBooks?  

Below are the points that explain all the possible reasons why you might encounter the delivery server down error in QB Online:

• Incorrect format of company and customer-facing email addresses. 
• Invalid email address format of the location mentioned on the sales form.
• Special characters in the invoice filename.  
• Incorrect sales forms email settings.
• Zipped invoice files with a size greater than 25 MB.
• Incorrect PDF settings in your web browser application.

Now that you have understood all the main reasons behind this error, you can move to the next section. 

 QB Online Delivery Server Down: 3 Instant Workarounds 

Sometimes, you may have an urgent requirement to send invoices to your clients, and you may not have time to fully rectify the QBO delivery server down issue. In such cases, you can utilize the following hacks to immediately send invoices to your clients:

1. Download and Send the Invoice PDF File Using Email

• Access your QBO account and choose the Invoices tab from the Sales menu.
• After that, click the Pencil icon shown under the Action column.
• Choose the Print or Preview tab and tap the Print Preview option.
• Next, click the Download button to download the invoice PDF file.
• Finally, log in to your email, attach the PDF file, and send the email to your client.

You can also share the invoice PDF file link using SMS, as discussed below. 

2. Send Invoices Using Your SMS App

• Access your invoice file and click the Save or Share Link menu.
• Tap the Copy Link button and paste the invoice link into the SMS app, after which you can send it to your client.

One of the fastest ways to send invoices is to use your WhatsApp account, as detailed below. 

3. Use WhatsApp to Share Invoices With Your Clients

• Access the QuickBooks Online app on your smartphone and click the Activity menu.
• Open the relevant invoice and choose the Preview & Send option.
• After that, choose the WhatsApp button and click the WhatsApp App option shown on the Share window.
• Choose the customer name in WhatsApp, type the message, and tap the green arrow to share the invoice. 

Now, in the following section, we will focus on detailed solutions to completely resolve the QBO delivery server glitch. 

Delivery Server Down Problem in QuickBooks: 8 Easy Fixes

Let’s explore various troubleshooting methods to fix the delivery server down problem in QB Online:

1. Verify Your Company and Customer Email Address 

The company email and customer-facing email should be saved in a valid format so that invoices can be sent to various clients. You can use the following steps to check the relevant email address format:

• Access the Settings menu located in the QB Online window and choose the Account and Settings tab.
• After that, choose the Company icon and select the Contact info option.
• Next, you should verify the Company email and Customer-facing email. The standard format is as follows:

Email Address Format	Relevant Example
Correct Format	businessenterprise@businessenterprise.com
Incorrect Format	email:businessenterprise@businessenterprise.com

•  Once you have verified the company email and customer-facing email addresses, you can send your invoices successfully. 

If you aren’t able to share invoices even now, move to the next solution discussed below.

2. Verify the Email Address Format of the Location On the Sales Form 

If you use location tracking in your QBO account, you should verify the email address format of the location shown on the sales form. Here are the steps that you should run: 

• Open your QBO account and choose the Settings menu.
• After that, choose the Locations option listed under the All Lists tab.
• Now, find the location that you used on your invoice, after which you must select the Action column.
• Use the dropdown menu to choose the Edit option.
• At this point, verify the email address shown in the following field: “This location has a different email address for communicating with customers.”
• You can change the email address if needed. After that, click the Save button and send the invoices to your clients.

At this point, if you are still experiencing the QB delivery server down glitch, use the solution mentioned below.

3. Verify the Invoice Format 

The invoice must not have special characters ($, &,*, @,#) in certain fields. You can follow these steps to check your invoice format:

• Access the Sales menu and click the Invoices icon.
• Next, open the relevant invoice and make sure that no special characters are present in the following fields: 

1. Description
2. Custom Form Templates
3. Message
4. Attachment Name
5. Email Address

• You can modify the relevant fields if you find any special characters. After that, save the edited invoice and send it to your client.

If you are unsuccessful in sending the relevant invoices, implement the following solution.

4. Modify the Attachment Settings When Emailing Sales Forms

You should use the following steps to ensure that attachment settings are valid when sending sales forms:

• Move to the Settings menu in your QBO account and click the Account and Settings tab.
• Next, choose the Sales option, after which you must select the Online Delivery icon.
• After that, mark or clear the PDF Attached box and click the Save button.
• Finally, you can successfully send the sales form through email.

If you continue to experience the delivery server down in QBO, consider the solution explained below. 

5.  Verify the Invoice File Type, Size, and Name 

You can use the following points to ensure that the invoice file type, size, and name are according to the prescribed format: 

• Ensure that the invoice file that you want to send is not zipped. If your invoice file has specific extensions (.zip, .rar, .7z, .tgz), it indicates that it has been compressed. 
• The invoice file size must not exceed 25 MB.
• You should ensure that the invoice filename doesn’t have any special characters. If you find any special character in the filename, right-click the invoice file icon and choose the Rename option. After that, erase all the special characters and tap the Enter key.
• Once the invoice file type, size, and name are set, you can send it using your email. 

Are you still failing to send invoices to your clients? You can implement the solution mentioned below. 

6. Verify Your Adobe Acrobat Reader Settings 

The Adobe Acrobat Reader application must have specific settings on your system so that you can send invoice PDFs through email. You must save the standard settings as per the following table: 

Relevant Menu	Correct Option
Size	Actual Size
Orientation	Automatic
Choose paper source by      PDF page size	On

If you aren’t able to share invoices even after verifying the Adobe Acrobat settings, you can jump to the following solution.

Final Words 

In this comprehensive article, we have covered everything essential to resolve the QuickBooks delivery server down issue. Hopefully, you were successful in resolving this error. However, if the glitch persists, or if you need more information and guidance, connect with our A2AutoCare’s experts and get personalized QB Consulting Services.

Frequently Asked Questions (FAQs)

Gabby Taylor

Gabby Taylor, combines financial expertise with literary prowess. With over a decade in finance, she crafts insightful narratives on navigating fiscal complexities