Some users have found the QuickBooks Shipping Manager not working, which can disrupt some crucial business operations, including carrier integration and shipment processing. This problem often arises due to outdated QB components, broken ActiveX controls, browser conflicts, or misconfigured shipping tool settings. As a result, you can encounter loading issues, blank screens, or errors when connecting to UPS, USPS, or FedEx.
These are the error messages that may appear on the screen:
“Error: The Shipping Manager database is newer than the Shipping Manager on this PC.”
“DBISAM Engine Error # 11949 SQL parsing error”
“Sometimes when users try to ship via UPS within QB, they get this error:”
“Error: [250002] Invalid Authentication Information.”
Now, the Shipping Manager relies on several background processes to run efficiently; even a minor interruption can prevent it from loading properly. Therefore, understanding the underlying source of this problem is crucial. Follow this guide to know why this problem occurs and how to resolve it.
You may face technical inconveniences while resolving the Shipping Manager Database issue. In such a case, you should seek professional help by dialing +1(800) 780-3064 to speak with a certified QB expert.
Common Reasons Why the Shipping Manager Database Not Working in QuickBooks
Before fixing the issue, it’s important to understand why your QuickBooks Shipping Manager not working. Therefore, go through this section to know the potential triggers behind it.
- If you try to access the QB Shipping Manager from a POS client workstation
- If the QB software can’t locate the most recent QB shipping manager database
- If your QB Shipping Manager database is corrupted
Once you understand the reasons the QuickBooks Shipping Manager is not working, follow the next section to resolve the issue using expert fixes.
8 DIY Methods to Get Rid of the QuickBooks Shipping Manager Not Working Issue
Here, we have outlined multiple expert solutions to help you fix the QuickBooks Shipping Manager not working issue.
Method 1: Update QuickBooks Desktop to the Latest Release
If you are using an outdated version of QB, you may encounter a range of issues. In that case, you need to update QuickBooks Desktop to the most recent version.
After updating it, verify that the issue has been resolved. Try the next solution if you are still experiencing issues with QuickBooks Shipping Manager.
Method 2: Re-register the ShipRush OCX File on Your System
Registering the ShipRush OCX file can help you resolve the QuickBooks Shipping Manager not working issue. To do so, you should perform the steps below:
- Start by opening the Windows Start menu and heading to the All Programs
- Right-tap on Command Prompt, then choose Run as Administrator
- Next, head to the Command Prompt and type this to change the working directory, and after that, hit Enter:
- cd C:\Windows\syswow64
- After entering it in the Command Prompt window, hit Enter to register the ShipRush file:
- regsvr32.exe path: C:\Program Files (x86)\Common Files\Intuit\ShippingManager\ZRush-ShipRush9_QB.ocx
- Now, click on OK once you see the message that is displayed.
After completing the steps above, restart your computer and set up the Shipping Manager. However, if this method doesn’t work, follow the next solution.
Method 3: Rename the QuickBooks Shipping Manager Folders
The next thing you can do is rename all the Shipping Manager folders by performing the instructions below:
- Start by accessing the Windows File Explorer by pressing Windows + E
- Next, locate the following locations:
- C:\Program Files (x86)\Common Files\Intuit\ShippingManager
- C:\Users[WindowsUserName]\AppData\Roaming\Intuit\ShippingManager
- Right-tap on the folder name and choose Rename and add .old at the end of the file name
- Lastly, restart the computer.
Once done, restart the Shipping Manager.
Method 4: Recreate Shipping Manager Account
The reason why you find the QB Shipping Manager not working may be because it is damaged. To fix that, you need to recreate the account. You should perform the instructions to delete the Shipping Manager account:
- Start by tapping the File menu at the top and choosing Shipping
- Next, head to the Shipping Options, followed by Settings
- Now, choose the Delete Account
After doing that, go ahead and set up the new account. For that, follow the steps below:
- Start by opening QB Desktop and signing into the company
- Next, select the File menu from the top bar
- Head to the Shipping and choose Ship UPS Package
- Share the account details
- Check out and verify the End User License Agreement, then choose I Agree to the terms and conditions
- Here, click on Next
- Finally, configure the printer settings and select Next, then Finish
Now, verify whether the QuickBooks Shipping Manager is working. If the error message continues to appear, follow the next method.
Method 5: Verify and Rebuild Data Utility from the File Menu
A corrupt company file may cause issues with QuickBooks Shipping Manager. In such a case, you need to verify and rebuild the data utility by following the instructions below:
Let’s start by verifying company data integrity:
- Head to the Windows, then choose Close All
- Next, navigate to the File, then select Utilities
- Choose verify Data
After verifying the data, if you receive an informational message stating “Your data has lost integrity,” follow the steps below to rebuild the company file.
- Head to File, Utilities, then choose Rebuild Data
- QB will ask to make a backup before it rebuilds the company file, then select OK. You will need a backup file before you can rebuild
- Here, you need to choose where you wish to save the backup, then click OK. Remember not to replace the backup file. Type in a new name in the File name and tap on Save
- Choose OK when you receive the message stating that Rebuild has completed
- Navigate the File, select Utilities, then select Verify Data again to check for additional damage
After that, check again whether the issue is resolved. However, if the issue persists, follow the next listed solution.
Method 6: Run Quick Fix My Program
Program issues can cause this QuickBooks Shipping Manager not working issue; in that case, run the Quick Fix My Program tool. To run it, you need to download and install the QuickBooks Tool Hub. After ensuring that, follow the steps below:
- Head to the Program Problems tab in QuickBooks Tool Hub
- Next, tap on Quick Fix My Program
- Now, launch QuickBooks Desktop and sign into the company file
If QuickBooks Shipping Manager still isn’t working, try the next solution.
Method 7: Repair the QuickBooks Installation
If you’re experiencing installation issues in QuickBooks, the QB Install Diagnostic Tool can help you resolve them. But first, you must install QB Tool Hub.
- Start by opening the QB Tool Hub and heading to the Installation Issues tab
- Choose the QuickBooks Install Diagnostic Tool
- Next, once the tool is finished running, restart the computer
- Lastly, launch the QB and open the company file
If you are still experiencing the same issue, please follow the next solution.
Method 8: Reinstall QuickBooks Point of Sale (POS)
If the QuickBooks Shipping Manager not working or displaying errors, try reinstalling the POS.
- Start by opening the Windows Start menu and searching for Control Panel
- Select Control Panel and head to Programs and Features
- Now, choose the QB POS you want to uninstall and right-click on it
- Here, select the Uninstall option
- Follow the on-screen steps to uninstall QuickBooks POS
- Once done, reinstall QuickBooks Point of Sale
- Open QB and navigate to the File menu
- Click on Preferences, and then tap on Company
- Choose Shipping from the Sales menu
- Uncheck the use of QuickBooks Shipping Manager
- Choose Save
- Now, reopen the File, navigate to Preferences > Company, and head to the Shipping
- Choose the checkbox to Use QuickBooks Shipping Manager
- Then, open the Point of Sale menu and choose Shipping Manager settings
- Lastly, type the details of the Shipping Manager account
Once done, check again whether the issue has been fixed. This must resolve the problems with Shipping Manager related to QB Point of Sale.
Here’s How to Resolve the QuickBooks Access Violation Error Within the Shipping Module
While using QuickBooks, you may receive an access violation error when accessing the Shipping module to create a UPS shipment. In that case, if you are using QuickBooks in multi-user mode, follow the steps below:
- Start by accessing QB Desktop on the host workstation and head to the Help menu
- Next, choose About QuickBooks
- After that, check whether User Licenses in the green window have a value of two or more, which means you have a QB license for at least two users
- Here, note down the license number you see there and leave QB open
Head to the workstation and carry out the steps below:
- Access the Shipping Manager Settings and head to the Connection Settings
- Choose Connect via Network box and make sure that the Shipping Manager database can be located at this file path:
- C:\Documents and Settings\All Users\Documents\Shipping Manager v4\Database.v4 or any other path than the default one. You must note down the file path of the company file
- Next, close the QB Desktop on both the host computer and the workstation
- Now, access the Shipping Manager folder by following the path below or using the path you noted earlier if the Shipping Manager folder has an alternative path other than the default:
- C:\Documents and Settings\All Users\Documents\
- After that, copy the Shipping Manager v4 folder
- Access the company file by going via this location below or following the path you noted in previous steps if the company file folder has an alternative path other than the default:
- C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files
- Now, copy and paste the Shipping Manager Settings > Connection Settings > Connect Via Network box
- Type in the outlined path below:
- C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files\Shipping Manager v4\Database.v4\
- Choose OK or Save
- Next, go back to the QuickBooks home screen and close the application
- Access QuickBooks on the workstation
- Head to the Shipping Manager Settings > Connection Settings > Connect via Network
- Here, you need to type the following:
- \\[host computer name or ip address]\SharedDocs\Intuit\QuickBooks\Company Files\Shipping Manager v4\Database.v4\
- Lastly, choose OK or Save and return to the QB homescreen
Now, check again whether the issue is resolved. We hope the solutions above help resolve your QuickBooks Shipping Manager issues.
QuickBooks Shipping Manager Not Working – A Quick View
Go through this quick view table to see a more concise version of the information about the QuickBooks Shipping Manager issue.
| Issue description | When the QuickBooks Shipping Manager not working, this tool fails to connect, load, or process shipments correctly, resulting in shipping errors, postponed orders, and disruptions to regular business operations. |
| Common triggers | Trying to access QB Shipping Manager from a POS client device, if the application can’t find the recent Shipping Manager database, or if the QB Shipping Manager is corrupted. |
| Proven solutions | Update QB, register the ShipRush OCX file, rename the Shipping Manager folders, recreate your account, verify and rebuild the data file, run Quick Fix my Program, repair QB installation, and reinstall QuickBooks Point of Sale. |
Conclusion
This detailed blog discusses the QuickBooks Shipping issue. It has covered all significant causes of this interruption. Additionally, try the outlined solutions to address it. However, if a faulty shipping database or other technical issues cannot be resolved, seek professional help. For that, you can call at +1(800) 780-3064 to speak with a certified QB expert.
Frequently Asked Questions (FAQs)
How do I set up the QuickBooks Desktop Shipping Manager?
To set up the QuickBooks Desktop Shipping Manager, follow the steps below:
a. Start by opening the File menu and choosing Shipping
b. Go to the relevant section, such as FedEx Shipping Options, UPS Shipping Options, or USPS Shipping Options (if you are a Point of Sale user, choose QuickBooks Shipping Manager from the Point of Sale menu)
How can I enable shipping in QuickBooks Online?
To enable shipping in QBO, follow these steps:
a. Access Settings and head to the Account and Settings
b. Head to the Sales tab
c. Select Edit in sales from the content section
d. Toggle on the switch for Shipping
e. Tap on the Save and select Done
How can you record shipping expenses in the QuickBooks application?
You can easily record Shipping and Freight Costs as Expense or COGS by carrying out the steps below:
a. Tap on the Gear icon from settings and head to Products and services
b. Locate the item and select Edit
c. Next, click on the Income account dropdown menu and select the expense account you wish to use
d. Lastly, click on Save and close.
Gabby Taylor, combines financial expertise with literary prowess. With over a decade in finance, she crafts insightful narratives on navigating fiscal complexities