Troubleshooting Methods to Perform When QuickBooks Crashing

Sometimes, you might be carrying out your accounting operations and notice that QuickBooks keeps crashing or closing unexpectedly when opening company files, emailing large reports, working on invoices, etc. To be honest, this kind of problem can arise in any circumstances. Possible causes include corrupted installation files or issues with the company files. 

Through this blog, we will understand the potential reasons behind the crash and how you can fix it.

If you need any help when trying to install or update the QuickBooks Desktop, get in touch with our experts at +1(800) 780-3064.

Reasons Why QuickBooks Crashing is Causing You Trouble

QuickBooks Desktop crashing or closing abruptly can cause you to lose progress or prevent you from accessing the company file on your system. Here are the reasons why you may face this issue.

• If the QBWuser.ini file is damaged or corrupted, then you face the QuickBooks crashing problem.
• If your company file is corrupted or damaged.
• When your PC lacks system configuration, this situation may occur.
• If the program files are damaged or if an invalid installation source is used.
• QuickBooks crashing is a problem that can occur when you are using an outdated version of the software.
• Any virus or malware files may be triggering the application to shut down or close abruptly. 
• Any third-party application may be causing QuickBooks to crash.
• This error can be seen in your system if the MS Office components are damaged or missing in your system.
• Directory file issues might also cause problems.

The error in your system may be one of the reasons mentioned above.

Troubleshooting Methods to Try When QuickBooks Keeps Crashing

Now that we know what the reason behind the issue in your system can be, let’s learn about the troubleshooting methods you can perform to overcome this error.

Solution 1: Update Your QuickBooks Desktop

First, update your QuickBooks Desktop to the latest release. This will update the components and fix common issues.

• Open the Help menu.
• Tap on the Update QuickBooks Desktop application.
• Go to Update Now.
• Then, click on Get Updates.

Now restart QB to install the update. If the issue persists, proceed to the next step.

Solution 2: Use the Quick Fix my Program

To repair QuickBooks Desktop, you will need the tools available in QB Tool Hub. Therefore, install QuickBooks Tool Hub and then follow the steps below:

• Open QuickBooks Tool Hub.
• Go to the Program Problems section.

• Choose Quick Fix my Program.

It will take 5 to 10 minutes for the tool to repair your QuickBooks Desktop. Once it is done, restart the application. Now, check whether QuickBooks keeps crashing or works fine. 

Solution 3: Use the QuickBooks Install Diagnostic Tool

QuickBooks will not work properly if installation files, the Windows registry, or Microsoft components are damaged or missing. To fix this, we will run the QuickBooks Install Diagnostic Tool from the Tool Hub.

• Open QuickBooks Tool Hub.
• Go to the Installation Issues section.

• Choose QuickBooks Install Diagnostic Tool.

The tool will take 10 to 15 minutes to repair the QuickBooks installation, depending on your system specifications and other factors. Once it is done, restart the computer. Now, run QuickBooks Desktop and check whether the crashing issue has been resolved.

Solution 4: Rename the QBWUSER.ini File

Modifying the QBWUSER.ini file name can help resolve the issue with your company file. Here’s how to do it:

• Locate the folder where you saved QBWUSER.ini and open it.
• The file location may vary, but it can be Users[Your user name]AppDataLocalIntuitQuickBooks [year] for your system.
• Right-click the file and choose Rename.
• Include .old at the end of the file name.
• Also, rename the EntitlementDataStore.ecml file by appending .old to the file name.

Once done, restart your QuickBooks Desktop application to check if the issue still persists.

Solution 5: Run the SFC Scan

The system file checker application may also help you to fix the system and personal files. Here’s how you can run the scan effortlessly.

• Go to the Start menu.
• Search for cmd.
• Right-click on the file and choose Run as Administrator.
• Enter SFC /scannow, then press Enter.

This will run System File Checker on your system and help resolve this issue.

Solution 6: Suppress the QuickBooks Application 

There can be times when the damaged company file can also cause QuickBooks to crash. Hence, suppressing the application can also help you overcome the scenario.

• Hold the Ctrl key on the keyboard.
• Double-click on the QuickBooks application.
• Wait till the No Company Open window appears on the screen.
• Then select a company file and open it.

You can also reinstall the QBDT application from scratch to avoid the issue. To guide you through it, go through the next solution.

Solution 7: Clean Install the QuickBooks Desktop

When the QuickBooks crashing issue is causing you trouble, then you should clean install the QuickBooks Desktop application if the problem is with the software. Reinstalling the application will help you resolve the error.

Solution 8: Repair the Program

There may be times when you have updated the OS and application, yet the QuickBooks crashing issue persists. In such cases, repair the program by following the steps below.

• At first, restart the system.
• Go to the Start menu.
• Choose the Control Panel.
• Head to the Programs and Features tab.
• Then, choose QuickBooks from the list of applications.
• Choose Uninstall/Change.
• Then, the Repair option appears after clicking on Continue.
• Then click Next and wait for the tool to begin the diagnosis. 
• After the tool is finished, click on Finish.

This will help you to repair the program and fix the issue if it is related to the application.

Solution 9: Update Windows OS 

If you are encountering the issue, then staying on the older version of the OS can be a reason behind the problem. So, update Windows to the latest version.

• Restart the system first.
• Exit the QuickBooks operations if running in the background.
• Go to the Start menu.
• Then, head to the Settings option.
• Go to the Windows Update section.
• Click on Check for updates.

If there is any update available for the version, then click on it and download and install the update. Finally, restart the system to achieve optimal performance.

Solution 10: Install QuickBooks in Selective Startup Mode

Install the QB application in the selective startup mode by following the steps mentioned below:

• Go to the Run command by pressing Windows + R on the keyboard.
• Search for msconfig in the command box.
• Tap on OK.
• Choose the General tab.
• Then, move to the Selective Startup and Load System Services option.
• Now, choose the Hide all Microsoft Services option from the Services tab.
• Tap on the Disable all option.
• Now, unmark the Hide all Microsoft Services checkbox.
• Also, confirm the Windows Installer checkbox is selected from the list of services.
• Tap on OK.
• Lastly, choose Restart from the System Configuration Window.

The selective startup mode will help you tackle the QuickBooks crashing error and run the program without any issues.

Solution 11: Fix the .NET Framework

The issue in your system is likely due to a .NET Framework problem. Please resolve it manually to resolve the issue or prevent similar problems in the future.

• Go to the Start menu.
• Search for the Control Panel and access it.
• Head to the Programs and Features option.
• Choose Uninstall a Program.
• Then, choose Turn Windows features on or off.
• Look for .NET Framework from the list.

Check the NET Framework

• Choose the checkbox to turn on .NET Framework.
• Select the OK option to save the changes.
• Restart the system.

This will fix the issues with the .NET Framework files in your OS version.

Methods to Fix QuickBooks Keeps Crashing in macOS

If you have encountered the crashing issue in macOS, here are the solutions you need to perform:

• Restart the macOS system.
• Update the system to the latest version.
• Check for compatibility of QuickBooks with your system.
• Remove preferences from the Mac storage to avoid the issue.

The solutions listed above can help resolve the issue if you are using a macOS device.

Wrapping It Up

This should resolve the problem of QuickBooks crashing or closing unexpectedly. We have discussed the reasons for the issue in your system. We also enlisted multiple reasons through which you can tackle the crashing of QBDT in your system. If you still need any help with the application, feel free to get in touch with our experts at TFN!

Frequently Asked Questions (FAQs)

Gabby Taylor

Gabby Taylor, combines financial expertise with literary prowess. With over a decade in finance, she crafts insightful narratives on navigating fiscal complexities