I have found that sometimes QuickBooks can’t update your account. This is usually accompanied by an error message.
If you face the same problem, here are different error messages you might see on the screen.
“Error 9999: Sorry, we can’t update your account. Please try updating again later.”
Or
“Sorry, we can’t update your account. Please wait a few hours and try updating again (9999, 163, 176, etc.).”
However, I tried many methods to resolve it and eventually got it fixed. Let me walk you through a list of curated methods to resolve banking errors so you can update your QuickBooks bank account. These solutions are recommended by experts.
To get an expert to help you resolve QuickBooks banking issues, dial 1(800) 780-3064. This will connect you to a QB expert right away!
Possible Reasons Why QuickBooks Can’t Update Your Account
Here are some reasons why you can’t update your bank account in QuickBooks.
- The browser you use to access QuickBooks Online banking might have cache and junk files stored there, which could lead to the issue.
- The internet connectivity might be poor, or there might be no internet connection.
- Your account information might have changed, such as the website, routing number, or account number.
- Your bank’s or credit card’s website might be temporarily down for maintenance, or there might be an issue with the bank’s server.
- When QuickBooks tries to download the transactions automatically, the bank transactions are downloaded in the form of a file with a format unsupported by QBO.
Now that you have a good idea of possible reasons for the Sorry, we can’t update your account QuickBooks error, let us show you how to fix it.
Try These Solutions When QuickBooks Can’t Update Your Account
First, you must know that this problem is usually temporary and might be resolved within 48 hours. However, if QuickBooks can’t update your bank account for long, you can fix it here.
1. Check Your Bank’s Website
Check your bank to see if it’s currently under system maintenance. To do so, open the bank’s website and log in to your account. Check if everything is alright.
- Log in to your bank’s website. If you can’t do so, contact them about the next steps.
- See if there are any messages, notifications, or alerts. This will notify you if something isn’t working.
- Check the account pages, history, and transactions. If they don’t load, there might be connection issues.
However, if there are no issues from your bank’s side, move to the next step.
2. Open QBO in Incognito Window
QuickBooks Online might be unable to update your bank account due to cache and cookies stored in the browser. You can open QBO in an incognito or private window.
Depending on your browser, here are the keyboard shortcuts you can use to open an incognito or private window.
- Google Chrome or Microsoft Edge Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Control + Option + P
Once you have logged into the QBO company in an incognito or private window, move to the next step.
3. Connect Your Bank Account
Now, follow the instructions below to connect your bank account in an incognito window.
- Log into your QBO account and click on the Banking option from the left pane.
- Choose the Banking tab and select Edit (the option with a pencil icon).
- Go to Edit Sign-in Info in the row of your bank account.
- Type in the correct login credentials of the bank account for verification.
- After you have logged in to the bank account, choose to save the login info.
Now, re-try updating the transactions.
4. Manually Update Bank Transactions if QuickBooks Can’t Update Your Bank Account
Let us try to update bank transactions manually. You can do so by uploading bank transactions in QuickBooks-supported file format, which are:
- QuickBooks Online (.QBO)
- Quicken (.QFX)
- Comma-Separated Values (.CSV)
Therefore, download the bank transactions file from your bank’s website and ensure that it is in one of the three QB-supported formats.
Now, let me show you how to upload transaction files into QuickBooks manually.
- From the sidebar menu, choose Banking and then go to the Banking tab.
- Click on the drop-down arrow and choose Upload from file (or File Upload).
- Click on Browse and choose the file you downloaded from your bank.
- Tap on the QuickBooks account drop-down menu, select the account to which you want to upload the transactions, and then click Next.
- Now, go ahead with the instructions and choose Next.
- Finally, when you are done, choose Let’s Go.
Follow the onscreen steps to match the columns on the file with the correct fields, and choose only the transactions you would like to import.
Now, check if this helps you resolve the sorry, we can’t update your account QuickBooks error message.
5. Disconnect and Reconnect the Bank Account
If you continue having trouble updating your QuickBooks account, I suggest disconnecting and reconnecting your bank account.
However, before you disconnect your bank account, you need to check and make sure there are no transactions in the For Review tab on the Banking page. Go to the For Review tab and either add them all to your register or Exclude them.
Let me show you how to disconnect your bank account.
- Choose Banking from the left menu.
- Click on the Edit icon for the account you need to disconnect.
- Go to the Account window and mark the checkbox to Disconnect this account.
- Finally, choose Save and Close.
Now, proceed to connect your bank account by following the instructions given in Step 3.
Final Words
This was all on how to resolve the Sorry, we can’t update your account QuickBooks error. However, if you find that QuickBooks cannot update your bank account even after trying the above-given solutions, contact a QB consultant.
They are available round the clock to help you resolve QB issues and resume your accounting operations.
Frequently Asked Questions (FAQs)
A. This message usually appears when QuickBooks is unable to connect to the billing or subscription servers. It can happen due to an expired subscription, incorrect payment details, server downtime, or an unstable internet connection. If you’re using QuickBooks Desktop or QuickBooks Online, the issue may also be linked to outdated software versions or firewall restrictions blocking the update process.
A. Yes, in many cases the error is directly connected to your subscription status. If your payment method has expired, been declined, or removed, QuickBooks may restrict access until the account is updated. Logging into your Intuit account portal and verifying billing information can often resolve the issue quickly.
A. Absolutely. A slow, unstable, or restricted internet connection can prevent QuickBooks from communicating with its servers. Network firewalls, proxy settings, or antivirus programs may block essential services. Running QuickBooks as an administrator and checking security software settings can help restore proper connectivity.
A. Start by verifying your subscription status in the Product Information window. Next, update QuickBooks to the latest release, restart your system, and ensure your Windows date and time settings are correct. If the issue persists, repairing QuickBooks from the Control Panel can help restore missing components.
A. For QuickBooks Online users, clear your browser cache and cookies, or try accessing the account in an incognito/private window. If the problem continues, log in directly through the official Intuit website and confirm that your billing details are accurate and active.
Gabby Taylor, combines financial expertise with literary prowess. With over a decade in finance, she crafts insightful narratives on navigating fiscal complexities
